Digital, CX, and Data Consulting
Boutique consulting firm specialized in BFSI. We help Digital businesses grow with a customer-centric, data-driven lens
Boutique consulting firm specialized in BFSI. We help Digital businesses grow with a customer-centric, data-driven lens
Through exhaustive analysis of the customer base and your business capabilities, we will help you redefine your customer strategy. We will drive the implementation of segmentation, acquisition, and retention strategies that will grow your business and increase the affinity of your customers with your brand.
Optimization of customer journeys through advanced journey mapping, data analytics, and behavioral analysis. We identify friction points, analyze conversion funnels, and implement cross-channel engagement strategies that connect customer touchpoints with core business systems and operational workflows.
We help you harness data analytics and AI to transform customer data into actionable insights. We will showcase how predictive modeling, machine learning algorithms, and advanced segmentation techniques can be used to identify growth opportunities across customers and channels.
At GJA Consulting, we bridge technological innovation and business growth by combining financial services expertise with best practices from cutting-edge technology firms. We ensure that technical solutions align seamlessly with business objectives while maintaining an unwavering focus on customer experience.
Our practical experience navigating digital transformation within Asia's diverse markets sets us apart. Rather than offering generic solutions, we leverage our understanding of regional nuances and global best practices, emphasizing the intersection of customer experience, data analytics, and operational excellence to help organizations build customer-centric, data-driven digital businesses.
While we understand the challenges of legacy systems and big organizations, we help companies navigate the complexities and enable them to become more agile, deliver frequently, and iterate often to find and implement the right solutions.
GJA was founded in Singapore by Guillermo Arbeiza, a senior Financial Services and e-commerce executive.
Former Chief Customer Officer of Lazada and Singlife, and with experience in companies like Amazon and Singapore Exchange,
Guillermo's career spans over 20 years in customer, digital, and technology roles. MBA and Computer Engineer graduate, he specializes in managing business and technology to drive growth and create great products and outstanding user experiences worldwide.
His expertise ranges from digital, CX, data science and analytics, CRM, marketing, product management, project management, and business development in financial services, online retail, startups, IT companies, and software development projects across Europe, the US, and Southeast Asia.
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